Duration: 1 Day
This course will enable managers to ensure they maximise productivity within their teams by managing capability issues in their team effectively.
Course Contents
- Understand the purpose and benefits of capability management
- Understand the main features of the organisation capability procedure
- Know how to put the procedure into practice
- Be able to identify staff training needs, learning styles, produce and implement individual learning plans
- Improve communications skills and remain fair and consistent with all staff
- Understand the importance of preventive action
- Improve listening skills and tackle performance problems effectively
- Practise questioning and interviewing techniques
- Understand how to set clear objectives
- Preparing and conducting a formal capability interview
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