Receptionist Skills Training

Course Aims & Objectives

Aims

1. To have definition of excellent Receptionist Duties
2. To learn how provide exellent Receptionist Duties

Objectives

Upon completion of the training course the delegates will be able to:

1. Understand the differences between good, mediocre and excellentReceptionist Duties
2. Understand what constitutes excellent Receptionist Duties

Duration: 1 day

Course Outline

The Role and Responsibilities
The meaning of Customer/Client Relations
Helping your Visitors
The Greeting
Reasons for Losing Customers/Clients
Effective use of the Telephone
Your Voice
Listening Skills
The Telephone
Telephone Guidelines
Telephone Manners
Message Taking

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Receptionist Skills Training

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* This course can be tailored to meet your exact requirement!

* One-to-One Receptionist Skills Training courses available!

* Group Receptionist Skills Training courses available at discount prices!

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